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1. Personalized merchandise is non-returnable; no refunds given. If a personalized item is defective in any manner, the exchange will be made for the exact same product. No change of products or substitutions can be made defective items.
2. No Refunds on any merchandise will be given 7 days after receipt of merchandise.
3. Shipping is non-refundable
4. Customer is responsible for cost of returning merchandise
5. No hidden restocking fees are applied.
6. Customer must have an Return Merchandise Authorization (RMA) number from customer service
7. Customer must notify us within 48 hours of receipt of merchandise defects.
8. The returned item must be in unused/first quality condition.

Before returning an item you must contact us to receive an RMA number!

Holiday Returns:

Any item purchased between the day after Thanksgiving and Christmas Eve, in any calendar year, may be returned for an exchange or a refund if postmarked no later than 9 days after Christmas - This date is January 5th, 2009.